Position Overview

Full-Time, 12-Month Contract

The Leasing & Move-In Coordinator will support the Resident Services Manager and leasing team to ensure a seamless move-in process, deliver exceptional customer service, and maintain efficient property administration. This role is integral in fostering positive relationships with residents and ensuring their satisfaction throughout the leasing and move-in journey.

The ideal candidate will be highly organized, detail-oriented, and passionate about creating memorable resident experiences.

Key Responsibilities

Move-In Coordination

• Serve as the primary point of contact for new residents during the move-in process.
• Coordinate and schedule move-in appointments, ensuring all logistical details are communicated clearly to residents.
• Prepare and review move-in packages, including lease agreements, welcome materials, and key distribution.
• Conduct pre-move-in inspections of units to ensure they meet quality standards.
• Collaborate with the Operations team to resolve any last-minute unit readiness issues.

Resident Services Support

• Assist the Resident Services Manager in addressing resident inquiries, concerns, and service requests.
• Provide information about community amenities, policies, and procedures to residents.
• Participate in organizing community events to foster resident engagement and satisfaction.

Leasing Support

• Support the leasing team by conducting property tours and responding to prospective resident inquiries.
• Assist in the application and lease-signing process, ensuring all required documentation is collected and accurate.
• Maintain a strong understanding of the Residential Tenancies Act (RTA) to provide accurate information to residents and prospective tenants.

Property Administration

• Manage and maintain accurate resident files, lease agreements, and move-in documentation.
• Track and update resident and leasing data in the property management system (e.g., Yardi or similar software).
• Assist with generating reports related to leasing, move-ins, and resident services.

Qualifications and Experience

Required

• Minimum of 2 years of experience in property management, leasing, hospitality or customer service roles, preferably in high-rise residential communities.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Applicable experience with Yardi and DocuSign required. Experience with Rentsync, Building Stack, RISE, Adobe and other leasing platforms an asset.
• Proficiency in Microsoft Office Suite (Excel, Word).
• Knowledge of Ontario’s Residential Tenancies Act (RTA) and Landlord and Tenant Board (LTB) practices.

Preferred

• Experience in coordinating move-ins or similar customer-facing roles.
• Familiarity with Toronto’s rental market and local communities.
• Post-secondary education in Property Management, Business Administration, or a related field.

Skills and Competencies

• Exceptional time management and multitasking abilities.
• Problem-solving and conflict-resolution skills.
• A proactive, solutions-oriented approach to work.
• Strong ability to build positive relationships with residents, prospects, and colleagues.

Work Schedule

This role requires flexibility, as evening and weekend shifts will be part of the regular schedule to accommodate resident move-ins, property tours, and community events.